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We share our latest insights and advice on learning and development.

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October 10, 2024

Navigating leadership in a multi-generational workforce

Managing a multi-generational workforce is more than balancing experience and fresh perspectives; it requires a deep understanding of communication, diversity, and conflict resolution. Leaders today must navigate generational differences while cultivating an inclusive and collaborative environment. Clear communication, regular education on diversity, and training on inclusion are essential for building cohesive teams. Equally important is the ability to handle conflicts that arise from differing perspectives on key concepts like psychological safety and work-life blend.  The role of communication in a multi-generational workforce  Effective communication is crucial in teams with diverse […]
December 7, 2023

How to have difficult conversations with external stakeholders

In the world of business, having difficult conversations with external stakeholders such as clients or suppliers for example can be a daunting task. Whether it’s telling them they can’t have what they want or challenging a late payment, these conversations often put us on edge. But with UK businesses reportedly chasing around £50 billion in unpaid invoices, it’s time to develop the skills and assertiveness to address these issues directly. Here’s how…  Eat the frog  It’s important to acknowledge that difficult conversations with external stakeholders are often put to the […]
October 8, 2023

Mastering personal impact: The power of assertiveness

As we navigate our careers, how well we communicate, work together and express ourselves shapes our path. This blog dives into personal impact, spotlighting assertiveness and cooperation. We’ll look at common behaviours like aggression and passivity, see why they’re not ideal, and discover why assertiveness is the best way to communicate effectively.  What is assertiveness?  ‘Assertiveness is an honest and appropriate expression of your feelings, opinions and needs’ according to Hadfield and Hasson. It’s about standing up for yourself and your rights while maintaining an open and respectful attitude toward […]
March 2, 2023

Prioritising your workload for personal effectiveness

With our fast-paced lives, prioritising your workload can help you be more efficient and achieve your goals faster. We often find ourselves juggling multiple tasks and wasting precious time on meetings that could have been an email. So how do you make more time for creativity and ultimately become more productive?   Understanding the urgency and importance of tasks coming your way is the first step. Stephen Covey’s ‘Four Quadrants’ is a useful time management tool to help prioritise work tasks and identify those pesky timewasters.  A matrix to prioritise tasks  […]