Cube Learning & Development
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We share our latest insights and advice on learning and development.


November 10, 2022

Three steps to build rapport in a customer service environment

Customer experience is an important aspect of any business and can give you that competitive edge in a crowded market, but how important is building rapport with your customers?   Research by HubSpot has shown that 93% of customers are more likely to make repeat purchases with companies who offer excellent customer service.  We know people like to deal with people, so humanising your contact with customers, whether they are doing a simple transaction or making a complaint, can have a real impact on their impression of your organisation.   When contemplating […]
September 14, 2022

Making a good first impression – tips for building rapport

It’s your time to shine, so how do you make a good impression? Whether you’ve secured an interview for your dream job, or scheduled diary time with a new client, it’s important to make a good first (and lasting) impression to guarantee success.  According to researchers, it takes just seven seconds to make a first impression on someone. A further statistic claims it takes only a tenth of a second to form an impression of someone from their face. That’s both interesting and terrifying, considering body language and non-verbal communication […]