communication

December 7, 2023

How to have difficult conversations with external stakeholders

In the world of business, having difficult conversations with external stakeholders such as clients or suppliers for example can be a daunting task. Whether it’s telling them they can’t have what they want or challenging a late payment, these conversations often put us on edge. But with UK businesses reportedly chasing around £50 billion in unpaid invoices, it’s time to develop the skills and assertiveness to address these issues directly. Here’s how… Eat the frog It’s important to acknowledge that difficult conversations with external stakeholders are often put to the […]

November 7, 2023

Tips for handling difficult conversations in the workplace

In any workplace setting, sooner or later, you’ll find yourself handling difficult conversations. Whether it’s addressing an underperforming team member, discussing a sensitive topic with a peer, or facing a managerial responsibility, these conversations are often the ones we’d rather avoid. They can make us feel uneasy and anxious, and even make us wish someone else would step in. If this is you, you aren’t alone. According to the ‘The Learning Habits of Leaders and Managers’ report, 50% of managers cited difficult conversations as the biggest challenge they face in […]

August 3, 2023

The power of assertiveness: learning to say no to your boss

The fear of saying no to our managers at work often weighs heavily on our minds. As employees, we strive to be liked, and seen as productive and valued team members, which can lead to a habit of saying ‘yes’ to every request that comes our way. However, constantly taking on more than we can handle leads to overwhelming workloads, increased stress, and less ability to prioritise effectively. In this blog, we’ll explore the importance of assertiveness and discuss strategies for learning to say no to your boss in a […]

July 4, 2022

Presentation Structure – what to consider for maximum impact

In the last blog, (click link – Preparing Perfect Presentations) we discussed presentations: the importance of preparation and how understanding your audience’s needs positively supports their engagement. The next step to delivering a great presentation is to consider how to structure it to achieve maximum impact. Telling the story Think about the structure of a simple story – one you might have been read at primary school. All the best presentations, like the best stories, should have a beginning, a middle and an end. Considering and constructing each of […]

April 18, 2022

Conflict is Good

Conflict: how can it be a good thing? In May 2021, workplace expert Acas published a report which showed nearly half a million employees resign every year as a result of workplace conflict. It also revealed the potential for increased conflict as organisations try to adapt to changes after COVID-19. There’s a clear benefit to handling conflict early. Not least avoiding stress and impact on team morale. But unpick the problem, and you might find it’s productive and leads to positive change. Here’s why. How can conflict be a positive thing? Many […]

November 24, 2021

Reflective Questioning – what leaders should be asking themselves now

The pandemic has changed our working practices – perhaps forever. While some people have returned to the office full-time, many are continuing to work entirely from home, with others developing a hybrid arrangement of home and workplace. It’s a period of flux, but it’s also the perfect opportunity to reflect – not least about what we want from leadership. Sharing expectations Your organisation’s situation may be different now – the world around it has changed immeasurably. Objectives and goals may have shifted – and it’s also possible that your team […]

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