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We share our latest insights and advice on learning and development.


October 13, 2022

Building rapport through questioning and active listening

So, you’ve made a great first impression and now you need to build a lasting connection by establishing good rapport. Using questions and active listening are techniques you can use to help with this.   Useful questions to build rapport  You might think all kinds of questions are useful when building rapport, but that’s not the case. Here are the ones you need to focus on.  Open questions. These are questions you can’t answer ‘yes’ or ‘no’ to and help initiate conversations. Try asking how, why, what, where, what, when, who, […]