Cube Learning & Development
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We share our latest insights and advice on learning and development.


April 4, 2023

Four ways to enter a flow state of mind

If you’ve ever been completely immersed in a task or felt ‘in the zone’, its likely you’ve experienced a flow state of mind. You might have found this happens when you’re learning something new, being creative such as writing of painting, or taking part in a sport.   Being able to harness a flow state of mind is an important productivity hack. Here’s what you need to know about it, so you can use it to your advantage.   What is flow state of mind?  Flow is a feeling of effortless focus […]
November 10, 2022

Three steps to build rapport in a customer service environment

Customer experience is an important aspect of any business and can give you that competitive edge in a crowded market, but how important is building rapport with your customers?   Research by HubSpot has shown that 93% of customers are more likely to make repeat purchases with companies who offer excellent customer service.  We know people like to deal with people, so humanising your contact with customers, whether they are doing a simple transaction or making a complaint, can have a real impact on their impression of your organisation.   When contemplating […]