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We share our latest insights and advice on learning and development.

Personal Coaching

October 13, 2022

Building rapport through questioning and active listening

So, you’ve made a great first impression and now you need to build a lasting connection by establishing good rapport. Using questions and active listening are techniques you can use to help with this.   Useful questions to build rapport  You might think all kinds of questions are useful when building rapport, but that’s not the case. Here are the ones you need to focus on.  Open questions. These are questions you can’t answer ‘yes’ or ‘no’ to and help initiate conversations. Try asking how, why, what, where, what, when, who, […]
September 14, 2022

Making a good first impression – tips for building rapport

It’s your time to shine, so how do you make a good impression? Whether you’ve secured an interview for your dream job, or scheduled diary time with a new client, it’s important to make a good first (and lasting) impression to guarantee success.  According to researchers, it takes just seven seconds to make a first impression on someone. A further statistic claims it takes only a tenth of a second to form an impression of someone from their face. That’s both interesting and terrifying, considering body language and non-verbal communication […]
August 26, 2021

Is work/life blend the better aspiration?

Is work/life blend the better aspiration? In our blog ‘The new normal’ we explored the immediate reactions that going back to work could cause.  There’s a very real transition that many will need to make and it’s important to start preparing how you want to deal with this change. There’s also the long-game to think about.  We’ve had almost 18-mths of more flexible, agile working that recognises outputs and delivery more than physical presence in an office.  As a society, we’ve shown that we can change, quickly, and make it […]
July 26, 2021

Getting ready for the ‘new normal’

The new normal – it’s a phrase everyone is using but the interesting thing for me is that as we do look forward, it’s likely that nothing is going to feel normal for quite a while yet. Much of what we get stability from in our daily routines has changed or shifted.  For the last 18-months, many people have no longer needed to commute to work, or do the tea-round for more than just yourself.  Smalltalk has been limited to the few minutes on a video call before a meeting […]
June 28, 2021

Part 2: Resilience – putting your resilience into bootcamp

Personal development, whether in the workplace or at home, is something we associate with learning a new skill or getting better at one we already have.  However, as a general rule we tend to focus on more practical subjects whilst not always creating space to develop our emotional skills.  Conversely though, by investing more in our emotional intelligence, performance improvements are usually a welcome consequence. Our levels of resilience, as we discussed in our last blog, are to some extent pre-programmed and no amount of brain-training is going to change […]