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Cube Learning & Development
Who we work with
What we do
Who we are
Why we're different
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Blog

Blog

We share our latest insights and advice on learning and development.

assertive

October 8, 2023

Mastering personal impact: The power of assertiveness

As we navigate our careers, how well we communicate, work together and express ourselves shapes our path. This blog dives into personal impact, spotlighting assertiveness and cooperation. We’ll look at common behaviours like aggression and passivity, see why they’re not ideal, and discover why assertiveness is the best way to communicate effectively.  What is assertiveness?  ‘Assertiveness is an honest and appropriate expression of your feelings, opinions and needs’ according to Hadfield and Hasson. It’s about standing up for yourself and your rights while maintaining an open and respectful attitude toward […]
November 10, 2022

Three steps to build rapport in a customer service environment

Customer experience is an important aspect of any business and can give you that competitive edge in a crowded market, but how important is building rapport with your customers?   Research by HubSpot has shown that 93% of customers are more likely to make repeat purchases with companies who offer excellent customer service.  We know people like to deal with people, so humanising your contact with customers, whether they are doing a simple transaction or making a complaint, can have a real impact on their impression of your organisation.   When contemplating […]