In the last blog, we discussed how conflict, if carefully handled in a timely manner, can actually be beneficial to businesses. (link – conflict is good) This time, we’ll focus on the Thomas-Kilmann model, which outlines a range of responses conflict can elicit in people and how managers can actively tailor their responses to be more appropriate – and ultimately more successful – in resolving the issue.   If you’re dealing with conflict, you’re bound to have your own personal preferences for how you approach the situation. It’s important, though, to make […]